Keeping Your Information Safe
Our Commitment
At 229b, your personal privacy is of the highest importance to us. In this policy we explain in detail how your information is collected, processed, and protected.
This Privacy Policy ("Policy") applies to all users of the 229b platform. By using the 229b.lat website or by creating an account, you are considered to have read, understood, and agreed to the terms of this Policy. This Policy clearly sets out our commitment and procedures for protecting the privacy of your personal information.
Types of Information Collected
When using the 229b platform, we may collect various types of information. This information is mainly divided into two broad categories: personally identifiable information and non-identifiable information.
Personally Identifiable Information:
- Full name and date of birth (for age verification)
- Email address and contact information
- Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
- National identity card or passport details (for identity verification)
- Username and password (stored in encrypted form)
Automatically Collected Information:
- IP address and device type
- Browser type and operating system information
- Site navigation and browsing information
- Session duration and login/logout times
- Gaming activity and transaction history
How Information Is Collected
229b collects information in various ways. Your information may be collected through the methods listed below:
Direct Provision of Information:
When you open an account at 229b, complete the identity verification process, request a deposit or withdrawal, or contact our support team, you are directly providing us with information.
Automatic Collection:
When you visit the 229b.lat website, our servers automatically record certain technical information. This includes your device information, browsing behaviour, and location-related data.
Through Third Parties:
We use approved third-party services for identity verification and payment processing. Information received through this process may also be stored in our database.
Information Use and Security
Purpose of Using Information
229b uses the information we collect for the following legitimate purposes:
Service Delivery and Operations:
- Ensuring account registration and management
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
- Running gaming services properly
- Applying bonuses and promotional offers correctly
- Providing 24/7 live chat support
Security and Compliance:
- Verifying account holder identity and preventing fraud
- Meeting anti-money laundering obligations
- Age verification — ensuring service is provided only to those aged 21 and above
- Protecting account security and preventing unauthorised access
- Identifying and resolving technical issues
Improving User Experience:
- Providing personalised gaming recommendations and bonus offers
- Improving site functionality and usability
- Monitoring user behaviour for responsible gaming
Data Storage and Security
229b follows internationally recognised security standards to keep your information safe.
Technical Security Measures:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured by SSL encryption.
- Data Encryption: Stored sensitive information, particularly passwords and financial data, is kept in encrypted form.
- Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
- Access Control: Only authorised staff are granted limited access to information on a need-to-know basis.
Administrative Security:
- Regular security audits and testing
- Regular data protection training for staff
- Strict data access policies and logging systems
- Rapid response plan in the event of a data breach
Sharing Information with Third Parties
229b does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Approved Service Providers:
To operate our services we use trusted third-party providers such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and cybersecurity services. All such partners are contractually bound to maintain data confidentiality.
Legal Obligations:
Where disclosure of information is required under a court order, government directive, or applicable law, we are able to meet our legal obligations. In such cases, only the minimum information necessary will be provided.
Business Restructuring:
In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases we give assurance that this Privacy Policy will be maintained and users will be informed in advance.
Cookies and Tracking Technologies
The 229b website uses various cookies and similar tracking technologies. These technologies help improve your experience and ensure the site functions properly.
Types of Cookies:
- Essential Cookies: These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions and ensure security.
- Performance Cookies: These help analyse which parts of the site are used most, assisting with site improvement.
- Functionality Cookies: These remember your preferences, such as language selection and gaming settings.
You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important site functionality.
Your Rights and Contact
Your Rights
As a 229b user, you have the following rights over your personal information:
Right to Access and Correct Information:
You may at any time request to know what information 229b holds about you. If your account contains incorrect or incomplete information, you may request that it be corrected.
Right to Delete Information:
In certain circumstances you may request that your personal information be deleted. However, this request may be limited where there are legal obligations, transaction records, or ongoing disputes.
Right to Object to Processing:
You may opt out of marketing communications and object to the processing of your information for specific purposes.
Right to Close Your Account:
You may request to close your 229b account at any time. Even after the account is closed, some information will be retained for a set period under legal obligations.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.
Protection of Minors
229b strictly follows a policy of protecting minors from gaming. This platform is for those aged 21 and above only.
- Age verification is mandatory at the time of registration and before withdrawal.
- If any person registers using false information, the account will be closed immediately and funds may be forfeited.
- We do not knowingly collect or store any information from those under the age of 21.
- If a complaint is received regarding a minor's account, immediate action will be taken.
If you suspect that a minor you know is using 229b, notify us immediately at [email protected].
Data Retention Period
229b has set different retention periods for different types of information:
- Account Information: For the duration the account is active and for a specified period after closure to meet legal requirements.
- Transaction Records: For a period determined by financial regulations and anti-money laundering requirements.
- Communication Records: Support tickets and chat history are retained for a limited period.
- Log Files: Technical logs are kept for a limited period for cybersecurity purposes.
After the designated retention period ends, when the information no longer has any legal requirement, we securely delete or anonymize that information.
Changes to the Privacy Policy
229b may update this privacy policy from time to time. For any significant changes to the policy, we will notify users in the following ways:
- Displaying a prominent notice on the website
- Sending an email with details of the changes to the registered email address
- Updating the "Last Updated" date at the top of this page
If you continue using the platform after the updated policy is published, you will be considered to have agreed to the revised terms.
Contact & Support
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24 hours a day, 7 days a week
- Response Time: We aim to respond to email requests within business days
For specific data protection requests, such as requests to access or delete your data, send them to the support email using the subject line "Privacy Request".